IKA's service department, with its team of experienced longtime employees, repairs all lab and analytical devices. Service locations are available globally with the following advantages:
In case of repair observe the following:
If you need to send your device for repairs to IKA, you have to make sure that it has been cleaned and is free from any materials which may constitute a health hazard. The package has to be marked clearly as safe on the outside.
For this purpose request the form “Decontamination Certificate” from IKA or download the form at www.ika.com/repair. Fill out the form and follow the return instructions on the next pages. Attach the included label “No Danger” to the transport packaging of the unit, so it is clearly visible to IKA employees.
If you require servicing, return the equipment in its original packaging. Storage packaging is not sufficient for shipment.
Additionally use suitable transport packaging.
Due to safety reasons, IKA reserves the right to refuse to service devices which are not labeled sufficiently and return them to sender unopened.
For calorimeter repairs, IKA will perform the pressure vessel test based on the PED (pressure equipment directive) 97/23/EG free of charge. An inspection certificate automatically comes with the reshipment. You are only responsible for normal repair parts and labor.
Maintenance for calorimeters:
A calorimeter's life span is increased with regular maintenance. Periodic replacement of working parts and inspection of the system components will ensure few downtimes for your calorimeter. Depending on the type of application and the sample volume, several different maintenance intervals can be arranged. For maintenance and service, it is recommended that you use IKA authorized service departments only. Professional support will ensure the longevity of your calorimeter.
For calorimeter service, please contact one of the following IKA offices: